App-teks On-Site Computer Services
Frequently Asked Questions

Q. What are common reasons for data loss?


  • electro-mechanical failure
  • natural disaster
  • computer viruses
  • multi-player games
  • data corruption
  • human error

Q. What should I do in a situation where I have lost data?


  • First - do not panic. Simply turn off the computer and send it to a data recovery specialist.
  • If you believe there is something wrong with your computer shut it down, do not continue to power up and use your computer because you may do more damage.
  • If you here a clunk sound when you power up the drive, shut down! Do not turn the power button on and off.
  • Do not ever assume that data recovery is impossible; even in the worst cases,data recovery specialists have been able to retrieve valuable data.
  • Do not remove the cover from the hard drive to avoid further damage.
  • Do not attempt data recovery with commonly available software utility programs.
  • Shock and vibration can result in serious damage to the hard drive.
  • Do not subject the drive to extreme temperatures.
  • In the case where a drive has been exposed to liquid, fire do not try to power up, call a professional.

Q. What payments do you accept?

A. We currently accept Paypal, Visa, MasterCard, Discover, American Express, Check or Bank Transfer.

Q. How Much Does it Cost?

A: We offer some of the best prices in the area. Call to find out how you can benefit from our prices and same-day costumer service. We also run specials for business or home offering you additional savings.

Q. Do you offer fixed price packages?

A. We offer fixed prices for your hard recovery. call us for pricing

Q. How fast can you recover my files?

A. depending on the type of issue, in the majority of cases we can recover your data with same day service.

Q. Do you guaranty your work?

A. Yes, you only pay if we can recover your data. Additionally, our certified technicians can help our clients with specific software, hardware, training needs. Our consultants provide multi-platform & multi-discipline technical expertise.